We're hiring! And it's a fantastic leadership opportunity
with a great team and customer community.
 

Crow River Winery is seeking a Hospitality Manager to join the team. The ideal candidate has the leadership and food/hospitality industry experience to lead by example, ensuring every CRW guest receives exceptional service and hospitality. Working directly with kitchen and tasting room teams, the Hospitality Manager trains and works alongside staff to provide extraordinary customer service, great-tasting food, and memorable experiences that highlight our wines, ciders, cooking products, and events.

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Job Responsibilities

• Manage and oversee recruitment and development of kitchen and tasting room; hire, train, empower, coach, and hold accountable, as appropriate

• Develop, improve, and maintain bistro menu offerings for a memorable dining experience that highlights our wines and ciders

• Work with event staff to develop and deliver high-quality catering menu items

• Establish and maintain processes and procedures that lead to a consistent, positive guest experience

• Control food cost while maximizing revenue

• Lead, train, and hold staff accountable for safely serving food and beverages, including but not limited to appropriate sanitation practices and management of equipment maintenance

• Resolve customer issues, as appropriate, to maintain a high level of customer satisfaction

• Purchase beverage, food, and related products and supplies for the kitchen, tasting room, and bar areas

• Continually seek to identify opportunities to provide memorable guest experiences and high levels of customer service

• Schedule kitchen, tasting room, and bar staff levels consistent with the ebb and flow of business volume

• Greet guests positively and professionally, treating each person as an individual

• Manage point of sale and related systems for positive staff and guest experiences

• Support cash management and accounting processes

• Ensure tasting room environment maximizes guest experience and product sales

• Collaborate with management peers and ownership to ensure event, facility, and operational success as well as compliance with Crow River Winery policies and procedures

• Provide back-up coverage as needed to support front of house, back of house, and event sales

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Job Skills & Qualifications

• Exceptional customer service skills with a guest-focused mindset

• Strong organizational and problem-solving skills; attention to detail

• Ability to maintain a positive working environment and foster teamwork among staff members

• Experience developing great menu items

• Knowledge of beer, wine, and spirits

• Ability to work a flexible schedule including nights, weekends, and some holidays

• Experience in administrating Toast or similar Point of Sales system preferred

• Demonstrated leadership experience in food or beverage service

• Must be able to multi-task and abide by deadlines

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Required

• Available and willing to work a variable schedule, including weeknights and weekends

• Ability to stand on one’s feet for extended periods of time

• Ability to lift or carry 30 pounds.

• High School Diploma 

• 4+ years related hospitality experience 

• 2+ years related leadership experience

• 1+ years related kitchen leadership experience

• Valid Driver’s License

• Strong proficiency using MS Word, and Excel

• Perform work in-person/onsite at Crow River Winery, Hutchinson, MN

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This is a full-time, salaried position - eligible for full benefits and employee discount program. Compensation is competitive, commensurate with experience. Sound like a good fit for you? Apply today! Or pass this opportunity along to someone you know who would be interested.