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Food & Beverage Manager

We're hiring! And it's a fantastic leadership opportunity
with a great team and customer community.
 

Crow River Winery is seeking a Food and Beverage Manager to join the team. The ideal candidate has the leadership and food/hospitality industry experience to lead by example, ensuring every CRW guest receives exceptional service and hospitality. Working directly with tasting room and kitchen teams, the Food and Beverage Manager trains and guides staff to provide extraordinary customer service, great-tasting food, and memorable experiences that highlight our wines, ciders, cooking products, and events.

Job Responsibilities

  • Manage and oversee recruitment and development of tasting room and kitchen staff; hire, train, empower, coach, and hold accountable, as appropriate

  • Establish and maintain processes and procedures that lead to a consistent, high-quality guest experience

  • Control food cost while maximizing revenue

  • Lead, train, and hold staff accountable for safely serving food and beverages, including but not limited to appropriate sanitation practices and management of equipment maintenance

  • Resolve customer issues, as appropriate, to maintain a high level of customer satisfaction

  • Purchase beverage, food, and related products and supplies for the kitchen, tasting room, and bar areas

  • Continually seek to identify opportunities to provide memorable guest experiences and high levels of customer service

  • Schedule tasting room, kitchen, and bar staff levels to the ebb and flow of business volume

  • Maintain and grow guest experience programs, including but not limited to wine club and Sunday music series

  • Greet guests positively and professionally, treating each person as an individual

  • Manage point of sale and related systems for positive staff and guest experiences

  • Support cash management and accounting processes

  • Manage tasting room environment to maximize guest experience and product sales

  • Oversee purchase of core Crow River Winery branded products that are consistent with brand standards

  • Collaborate with management peers and ownership to ensure event, facility, and operational success as well as compliance with Crow River Winery policies and procedures

  • Provide back-up coverage as needed to support front of house, back of house, and event sales

Job Skills & Qualifications

  • Exceptional customer service skills with a guest-focused mindset

  • Strong organizational and problem-solving skills; attention to detail

  • Ability to maintain a positive working environment and foster teamwork among staff members

  • Knowledge of beer, wine, and spirits

  • Ability to work a flexible schedule including nights, weekends, and some holidays

  • Experience in administrating Toast or similar Point of Sales system preferred

  • Demonstrated leadership experience in food or beverage service

  • Must be able to multi-task and abide by deadlines

Required

  • Available and willing to work a variable schedule, including Fridays, Saturdays, and Sundays

  • Ability to stand on one’s feet for extended periods of time

  • Ability to lift or carry 30 pounds.

  • High School Diploma 

  • 4+ years related hospitality experience 

  • 2+ years related leadership experience

  • Valid Driver’s License

  • Strong proficiency using MS Word, and Excel

  • Perform work in-person/onsite at Crow River Winery, Hutchinson, MN

This is a full-time, salaried position - eligible for full benefits and employee discount program. Compensation is competitive, commensurate with experience. Sound like a good fit for you? Apply today! Or pass this opportunity along to someone you know who would be interested.

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